Claims

THE CLAIMS PROCESS

So we can process a claim on your behalf, we first ask you to complete this simple claim form, online, by mail or in person. Our claims consultants will then lodge the claim with the relevant insurer. We will email a claim acknowledgement to you within 48 hours of the completed claim form being received by us, outlining the next steps.

We are here to help with any queries you may have along the way. Feel free to call our Claims Team at any time. You may also wish to refer to our FAQ sheet for the more common queries.

CLAIM FAQ’s

Here are some ways to assist the settlement of your claim.

  • In the case of a motor vehicle accident, please either supply a quotation or advise the name of your chosen repairer as soon as possible. Please pay your excess when requested to avoid incurring further claims costs.
  • In the event of a property claim, please submit photos of the damage, damage reports and quotations for repair.
  • For lost or stolen items, please supply proof of forced entry, copies of police reports, proof of ownership and replacement quotes. It is a good idea to retain receipts or valuations for any valuable item in the event of a claim.
  • Once the claim is lodged, please refer any third party queries on to us and also forward any third party correspondence. Do not discuss the claim further with the third party once it has been lodged as this can jeopardise your cover.

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