If you have a complaint or dispute we are here to help. We suggest following these simple
- Contact us and tell us about your complaint. We will do our best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 24 hours, please contact our Client Complaints Manager on telephone number 1300 888 111 or put your complaint in writing and send it to The Client Complaints Manager, 24 Hotham St, Traralgon Victoria 3844. We will try and resolve your complaint quickly and fairly.
- Alan Wilson Insurance Brokers is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to the FOS. The FOS can be contacted at:
Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008. Mailing address: GPO Box 3, Melbourne, Vic 3001 Phone: 1800 367 287 Fax: 03 9613 6399 Email: firstname.lastname@example.org Website: www.fos.org.au
Contact us today to find out more
Call us on 1300 888 111 or email us below…
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